Alberta Health Services (AHS) Continuing Care

Alberta Health Services’ focus is creating an environment where you are able to live at home independently for as long as possible. Home and community care services are primarily delivered in your home; however, flexibility exists to deliver services in a variety of other settings such as suites in a retirement residence or lodge.

Assists people to remain well, safe and independent in their home for long as possible.

Philosophy promotes client independence, and supplements care and supports provided by families and community services.

Alberta Health Services (AHS) Case Managers

When the day arrives that you decide extra support would be helpful, getting the care you need begins with an assessment by a Case Manager.

Anyone can make a referral to continuing care, including you. Your first step is to call intake access in your zone to arrange for your assessment. We will listen to your preferences and needs and help you make the best decision for you and your loved one:

• Live in Alberta
• Have an Alberta Health Care number, or
• Have valid Alberta Health insurance coverage.

We are an approved provider for the Client Directed Home Care Invoicing Program (CDHCI). We work at the rate paid by BlueCross, no additional costs to you.

We do require a 24 hour notice to cancel or change a visit or the visit will be charged.

Client Directed Home Care Invoicing (CDHCI)

The Client Directed Health Care Invoicing (CDHCI) Program is a new provincial initiative in Alberta that enables eligible individuals the opportunity to select their own preferred home care services provider and have the cost largely covered by government insurance. You can now hire Happy Hearts for Seniors as your own private healthcare workers for personal care services, home support, and respite care. And we’ll manage everything from service delivery to submitting invoices, our team will work directly with Blue Cross for reimbursement of approved expenses, so you don’t have to.
Enjoy reliable, personalized care that aligns with your needs and preferences.

---

HOW TO GET STARTED TODAY
If you already have Homecare or Self-Managed care set up thru your AHS,

Contact your AHS Case Manager: Contact your current AHS Case Manager to discuss your eligibility for the CDHCI program. You can also contact the AHS Community Home Care Intake line (811) to self-refer. They will arrange for a Case Manager to visit your home, assess your needs, and allocate hours.

Sign the required documents: Complete the Consent to Disclose Information form and the Letter of Agreement outlining the terms & responsibilities, provided by your case manager.

Approval from Blue Cross: All we need is a letter of approval from Blue Cross and then our team will build an individualized care plan, schedule your services, and manage the administrative and billing responsibilities.

Additional services are available via private billing: These include additional hours beyond the approved limit of the CDHCI program. These additional services will be invoiced at the CDHCI program rate and not our normal Private Home Care rate to ensure you get the care you need.